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    • Commercial & Industrial Water Treatment
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  • Current Customers
    • Leave a Review
    • Request Service for Your Water Treatment Equipment
    • Trade-in and Upgrade
    • Bottled Water or Salt Delivery
    • Download Culligan Timer Manuals
  • Home
    • Water Filtration
    • Reverse Osmosis Systems
    • ClearLink PRO™ Technology
    • Water Softeners
    • Bottled Water Delivery
    • Salt Delivery
    • Free Water Testing
    • Bacteria & Viruses Water Treatment
    • SNAP Financing
  • Business
    • Commercial & Industrial Water Treatment
    • Bottle-Free® Water Coolers
    • Bottled Water Delivery
    • Salt Delivery
  • About Us
    • Why choose Culligan?
    • Why Rentals are Important
  • Careers
  • Specials
    • Offers
    • SNAP Financing
  • Contact Us
Menu
  • Current Customers
    • Leave a Review
    • Request Service for Your Water Treatment Equipment
    • Trade-in and Upgrade
    • Bottled Water or Salt Delivery
    • Download Culligan Timer Manuals
  • Home
    • Water Filtration
    • Reverse Osmosis Systems
    • ClearLink PRO™ Technology
    • Water Softeners
    • Bottled Water Delivery
    • Salt Delivery
    • Free Water Testing
    • Bacteria & Viruses Water Treatment
    • SNAP Financing
  • Business
    • Commercial & Industrial Water Treatment
    • Bottle-Free® Water Coolers
    • Bottled Water Delivery
    • Salt Delivery
  • About Us
    • Why choose Culligan?
    • Why Rentals are Important
  • Careers
  • Specials
    • Offers
    • SNAP Financing
  • Contact Us
Get Pricing

Why Choose Culligan of Central Ontario?

Let’s look at the business models that exist for each type of water softener company to get an understanding of why Culligan of Central Ontario‘s business model has been designed to best serve your business and family.

1. Culligan

Let’s be honest, we’re the most recognized name in water treatment with over 90% market recognition and one of the top 300 most recognizable names in ALL of marketing alongside names like Nike, Coca-Cola and Apple.

So we have a bit of an unfair advantage.

We are rarely the lowest or highest price option around, however our outstanding value backed up with a Worlds most efficient rating and Limited Lifetime Warranty on most products is what makes the difference.

With us, you get what you pay for.

2. High Pressure, High Price

These companies generally get into your home through telemarketing (they call you on the telephone and tell you about the free water tests they’re doing in your area) or door-knocking (they generally offer you a free dinner, gas card, or other gift for letting them in your home).

Their prices range from $4,000 to $9,000 for a softener.

Why are they so expensive?

Because their marketing costs are extraordinary. Their salesperson is generally paid 20%, telemarketer receives an override plus hourly, sales manager takes another few percent, telemarketing manager gets a percentage, marketing manager gets a slice of the pie, and then of course all the other costs of putting together a great sales and marketing pitch which are generally in the $600-$700 PER LEAD range. When it’s all said and done around 35% of the cost of your water treatment equipment is going to the sales and marketing staff. On a $4000 softener, that’s $1400.

Please don’t misunderstand. All businesses have costs involved with sales and marketing so there is nothing “wrong” with that way of conducting business. Just keep in mind, at Culligan of Central Ontario, our sales, marketing, and telemarketing managers are all the same person. Of course we also don’t have any telemarketers to pay either so our total cost for sales and marketing is MUCH less than this type of water treatment business.

For that reason, so is your price.

One way to know you’re dealing with this type of business is that they only have 1 softener and 1 reverse osmosis option for you. Think about it, they came to your house, performed an analysis on your water to offer a personally tailored water treatment option and you come to find out it’s the only option they had to begin with…

Why do you think that is?

Another great question to ask the “Water Consultant” sitting at your kitchen table pressuring you to make a decision tonight how much it will cost for you to have your water sent away to have it tested by a certified lab. They’ll give you every excuse in the book why you don’t need to do that…

In reality, its because they want the sale tonight and aren’t willing to wait a week or 2 for the water results.

3. Low Pressure, Low Price

These are the businesses that try to “buy” market share and generally don’t last beyond a few years. Sometimes they can even be your plumber or home-builder. Often they are a 1-man or less-than-5 man operation so their costs are much lower.

They don’t need to have trained water experts and service technicians available 24 hours per day because they do it all themselves.

The difficulty with these types of businesses is that once costs go up (insurance, gas, raw materials) or sales slow down (economic down turns for instance) it’s very hard for them to stand behind their warranties. If you want to be sure they’re here for the long term, ask them about their Rental program. Even if you want to purchase, it’s always good to hear why they don’t offer a Rental Service so you can make an educated decision on whether they’ll be around in another 10 years or not.

As with any small (less than 5 employees) business, you may want to double-check that they’re fully insured. We have run into some sad situations where competitors in our market have no insurance to cover mistakes they made. Like any business, we’re not perfect either – however we always have adequate insurance just in case.

4. Internet/Hardware Store

These 2 may sound a lot different, but they’re very similar because they offer similar (often even the same) product for the “Do-it-yourselfer”. If you’re that kind of person and you want to install the unit yourself, there’s nothing at all wrong with that.

One challenge with these units is that it’s hard to take advantage of a warranty. Like most things you purchase from these stores, you have to pack it up in your car and take it back. The next time you’re in a large home improvement retailer ask for a tour of their service department. They don’t exist.

When you need service, it’s a lot easier just to have your Culligan man come to your home with the correct part and fix it for you. Or better yet, if you invest in the world’s most efficient water softener your likelihood of needing the warranty is slim. As the general manager of Culligan of Central Ontario, I have many years experience in the water industry and at one point a fellow Culligan Dealer sold the general manager of the local branch of a large national hardware store a Culligan softener. As the home improvement store manager put it, “We have them coming in the back as fast as they go out the front so I don’t want to deal with that.” More importantly, to know you’re getting the correct equipment, you need a water test.

5. Sales Blitz Companies

These companies are the worst to deal with.

They generally mimic the High Price, High Pressure companies described above however they have a fatal flaw – they come into an area with an exit plan in place.

In other words, they “blitz” an area with sales for 6, 12, or even 24 months and then they pack up and leave. They then take their “sales machine” to another part of our state or country and start all over again.

Call us and we can tell you about the number of people we’ve been able to help when these companies leave town. You may want to consider passing on any company that doesn’t have a physical presence in your area OR hasn’t been around for at least a few years. Your water softener should last decades so make sure the business you need to service it will be around as well.

If you have any other questions, simply fill in the form on the right and we’ll get right back to you with an answer.

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Customer Reviews

Dan Osborne was very professional and took the time in explaining all the ins and outs of the product. Very satisfied with the product and service.

Javier Argudo   

I am so glad that I installed your water softening system, my skin thanks you, my laundry thanks you, and my face thanks you. I moved to Midland in December and not long afterwards I noticed how dry my skin was getting, more so than in the city (moved from

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Theresa   
Theresa   

I am so glad that I installed your water softening system, my skin thanks you, my laundry thanks you, and my face thanks you. I moved to Midland in December and not long afterwards I noticed how dry my skin was getting, more so than in the city (moved from Toronto). I thought it must be the air but didn’t think so. In fact I spent a lot more
time outdoors in Toronto since I was a dog walker there. But moving here my skin got so itchy I thought I had fleas – but seeing that my dogs or cat were not itching the way I was I knew it was just me. Luckily the Culligan Man followed up on a call to me after I joined the welcome wagon in my town. When he started to ask me questions that totally fit what I was experiencing – BINGO – it was the water. I almost handed in my washer thinking it was the new “eco-water” washer that could not do its job properly – my clothes were dingy and grey. I bathed only once a week cuz I was the “itch queen”.

After the system was installed I could feel the softeness in the water immediately. I have had a great experience from the consultation, to the installation and the follow up. Very professional and treated me with respect. I would recommend this to my friends and have been singing your praises already!!!

Our water driver, Jaymoy was very courteous and helpful. He didn’t even hesitate when we asked him to put one up for us & put them on our stairs inside as both of us have health issues. As seniors with health issues this was a wonderful service. It is so

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Marilyn and John Williams   
Marilyn and John Williams   

Our water driver, Jaymoy was very courteous and helpful. He didn’t even hesitate when we asked him to put one up for us & put them on our stairs inside as both of us have health issues. As seniors with health issues this was a wonderful service. It is so nice when you have people cheerfully help you. Thanks for the great service!

Dave is very pleasant and friendly. We are very happy with his service! Thanks Dave

Dr. Sara Temple   

Don't have any issues, our delivery guy is very helpful and kind, always pleasant.
Thank you

Terenah Allison   

John came with a smile, was very polite, and helpful! It's nice to know there are good people working for the company and make their customers happy! Thank you for all that you do!

Natalie   

We are so glad to have Dave, our water driver delivering to us. Just wanted you to know what a hard working driver you have. He is pleasant, polite, and very helpful. Happy with the service Culligan provides.

Rawson’s Meat & Deli   

Over the past years of service from Culligan we have noticed at 100% improvement in delivery service over the past several months. Our delivery person, Dave has been reliable, friendly and great to deal with!

Linda at Tom Bryson's office   

We did a lot of research in the industry and ultimately decide on Culligan's HE softener. One of the best purchases we have made. We are very happy with not only the product, but the service has been amazing as well.

Jon   

Aside from Culligan's quality water, their customer service is fantastic! When I call in need, they are quick to respond and deliver what I need right away! Dave is our delivery driver and it is always a pleasure to interact with him. He has a shining personality and he becomes

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M&C G.   
M&C G.   

Aside from Culligan's quality water, their customer service is fantastic! When I call in need, they are quick to respond and deliver what I need right away! Dave is our delivery driver and it is always a pleasure to interact with him. He has a shining personality and he becomes like part of the family with each delivery! I have never met someone so positive, and loving the people he interacts with on a daily basis. I would highly recommend Culligan to anyone 🙂

Had issues with the smell. We installed the unit that was recommended by our Culligan rep and the smell was instantly gone. Our whole experience was great and Culligan delivered what was promised. Would definitely deal with Culligan again and we are thinking of putting in a drinking system next

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Jim   
Jim   

Had issues with the smell. We installed the unit that was recommended by our Culligan rep and the smell was instantly gone. Our whole experience was great and Culligan delivered what was promised. Would definitely deal with Culligan again and we are thinking of putting in a drinking system next year.

Love the Culligan service especially with the hot weather! So nice having cold water in the shop and our staff love having it “on tap” and I love that I don’t have to haul it in myself!

Stacey   

Darrell is the reason I continue to have water delivered. He carries the full bottles up my front stairs he is always happy and when he leaves my house always toots his horn. Kudos to Darrell he is a perfect example of what drivers should strive to be.

Janice Webber   

I just wanted to let you know, one of your service men was at my house
on Tuesday, a man named Jim. He was very efficient, friendly, courteous, and
knowledgeable. You have good people working for you.

Bill A.   

The water tastes great, makes your coffee and tea taste better. Always very satisfied 🙂

Vipond Fire Protection   

Testimonial *my husband is disabled in a wheelchair. I'm working all day. The delivery of 10 bags of salt could not be coordinated when my husband could be home to take down the basement and put in the softener. Mary tried, but instead of giving up, she offered to come

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Name *Bill and Terry Thompson   
Name *Bill and Terry Thompson   

Testimonial *my husband is disabled in a wheelchair. I'm working all day. The delivery of 10 bags of salt could not be coordinated when my husband could be home to take down the basement and put in the softener. Mary tried, but instead of giving up, she offered to come and do it herself. She drove with her fiancé David from Barrie to Hampton on the weekend to bring in the bags of salt for us and put them in our softener. This went beyond her job. I'm still in awe of this service. It's nice to know good people doe exist that care. Mary is an angel with a heart the size of a boulder and she should be acknowledged for her OUTSTANDING CUSTOMER SERVICE. From the bottom of our Hearts THANK YOU.

My Mom recommended Culligan but we were sceptical that anyone could fix our water. Dan assured us that Culligan had the proper equipment, took the time to explain everything clearly and as soon as it was installed.. WOW..what a difference. He even came back to retest the water and made

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Brad   
Brad   

My Mom recommended Culligan but we were sceptical that anyone could fix our water. Dan assured us that Culligan had the proper equipment, took the time to explain everything clearly and as soon as it was installed.. WOW..what a difference. He even came back to retest the water and made some adjustments to make it more efficient and took time from his weekend to suit our work schedule. Very happy with the whole thing.

Just wanted to drop you a note about Dave, our Service Rep at Euramax Canada in Barrie Ontario.

Dave is always on time, courteous, fills our needs and always helps us out where he can.

Pat Rodgers
Production Manager
Euramax Canada

Pat Rodgers   

Mary at the Culligan Man Barrie has to be the best, and I mean BEST. She knows the meaning of customer service!

Terry Thhompson   

My husband and I recently bought a house with a well. My biggest concern was the quality of our water; I wanted to ensure it would be safe to drink. Our house came with a Culligan filtration system; however, it had not been run for years. Right away I phoned

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Stephanie   
Stephanie   

My husband and I recently bought a house with a well. My biggest concern was the quality of our water; I wanted to ensure it would be safe to drink. Our house came with a Culligan filtration system; however, it had not been run for years. Right away I phoned Culligan and was put in contact with Matt. Matt provided us with great customer service. He went over and above what I expected him to do. He ensured that our system got serviced in a timely fashion and offered me reassurance regarding my water quality. Whenever I have a question regarding my system I know I can count on Matt to give me quick feedback. My experience with Culligan has been nothing but great, I look forward to continuing doing service with the Culligan team.

Dan was very knowledgeable and easy to talk to. Install went well.

Anita Dizgun   

Culligan’s customer service and delivery team is great! The customer service department is quick to solve any issues and your driver as well. Amazing work!

Barrie Confidential   

Sharron Winter was polite and very helpful and had the information I ask for within 15 mins.

Anne Rolph   

Dave always comes in with a great, big smile on his face. He just loves what he does and it sure shows. We have several delivery people who come into our office, but none quite as genuine and kind as Dave. We had absolutely no water for a week and

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MFC Construction Inc.   
MFC Construction Inc.   

Dave always comes in with a great, big smile on his face. He just loves what he does and it sure shows. We have several delivery people who come into our office, but none quite as genuine and kind as Dave. We had absolutely no water for a week and when we called in we were told that there was no driver in our area and that we would only receive our water the following week. That same day Dave showed up with our water! It was such a great surprise! We thank you so much for always coming in and putting a smile on our face, Dave. Keep being awesome!

Our experience with Culligan Barrie has always been positive. Our delivery driver is Dave. He is professional, and courteous and delivery is always on time. We are very satisfied with Culligan Barrie and would recommend you to our clients and family.

Name *Jackie   
*HE is the world's most efficient water softener when configured with proportional up-flow brining and Aqua-SensorTM
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